Frequently Asked Questions
Still stuck? Send us a message — we usually reply within an hour during business hours.
+Why do I need to sign in to see prices?
Our pricing is account-gated so we can apply your loyalty discount, repeat-customer pricing, and saved shipping address automatically at checkout. Free to create — takes 30 seconds.
+What file types do you accept?
PDF (preferred), AI, EPS, PSD, PNG, or JPG at 150 DPI or higher at final print size. Convert text to outlines if you can. Not sure? Upload it anyway — we review every file by hand and email you if anything needs fixing.
+What's the difference between Quick-Turn and Super High Quality print?
Quick-Turn uses fast everyday inks — perfect for 1–2 day events, birthdays, and pop-ups. Super High Quality uses calibrated premium inks for deeper blacks, richer color, and photo-grade finish. Pick it for keepsakes or reusable signage. The choice lives in a tab on every product page.
+What is high-gloss lamination?
An optional add-on top coat that makes colors pop and adds scratch + UV resistance. Available on all products EXCEPT banners (banners already ship with a protective top coat).
+Can I upgrade the material on a standee, cube, column or poster board?
Yes. On any rigid product, choose Premium PVC/Gatorboard upgrade in the material tab — warp-resistant, reusable, and built for repeat events.
+How do discount codes work?
Two ways. (1) Manual codes — type a code at checkout. (2) Auto-applied — if we've assigned a loyalty or referral discount to your account, it applies automatically when you log in. Codes are stackable with quantity discounts.
+Do you ship nationwide?
Yes. Local Atlanta pickup is free; we ship anywhere in the continental US via UPS or USPS, with overnight options at checkout.
+Do you offer same-day rush?
Yes — most non-large-format prints ordered by 12pm EST ship the same business day. Large-format (banners/backdrops/step-and-repeats over 4' high) are 1–2 business days unless you accept a center seam.
+Where can I see my past orders?
Sign in and visit your Account page — every order, its status, and tracking info lives there.